Refund Policy

Thank you for shopping at Surgivalley Store

We offer refund and/or exchange within the first 90days of your purchase for any kind of manufacturing or Craftsmanship Error , if 90days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email ecom@surgivalley.co.uk 

Exempt Goods

The following are exempt from refunds:

Gift cards

Some health and personal care items

Partial refunds are granted(if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 90 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at